Process management

From creation to optimization

Processes are essential to ensure the efficiency of all your departments. They contribute to both revenue growth and improved profitability.

Therefore, we support you in creating processes, implementing them in a CRM, providing internal training on their importance and use, managing change, and finally, optimizing processes to continuously enhance your company’s efficiency.

Process creation

For a solid foundation toward efficiency

We begin with an in-depth analysis of your needs and objectives, identifying inefficiencies and opportunities for improvement. Then, we design tailored processes that seamlessly integrate with your business model, ensuring they are clear, efficient, and aligned with your strategies.

The final deliverable will be presented in the form of a process manual. This document will not only be useful for the team responsible for using the processes but will also be essential for their implementation in a CRM/ERP system.

Integrating these processes into a management software significantly increases their utilization and provides the rigor necessary to maximize their efficiency. That’s why we can incorporate these processes into a CRM, whether implemented by our team or already existing.

Optimize your processes

A necessary step to achieve your goals

Process optimization in business is a strategic approach aimed at improving overall efficiency and performance. Here are the key benefits of this optimization:

Optimize your profitability

By optimizing the performance of the production department, you directly reduce production-related costs. By decreasing expenses relative to revenues, profits are directly increased. Process improvement helps minimize errors, time losses, customer dissatisfaction management, as well as employee workload and stress, thereby reducing turnover rates and associated costs.

Happy and productive employees

Improve employee satisfaction through a well-defined structure and organization. This minimizes errors and offers better time management, effective task prioritization, and smooth coordination between teams, thus enhancing collaboration and overall efficiency. By creating a more organized and predictable work environment, employees can focus on value-added tasks, increasing both their satisfaction and productivity.

Increase your revenue

Process optimization in the sales department directly increases the sales rate and, consequently, your revenue with the same resources. It allows for the standardization of best sales practices, reduces submission times, ensures better follow-up, and better classifies leads to integrate with marketing strategies. This way, you can increase the conversion rate and accelerate the sales cycle, thus maximizing the efficiency and profitability of your sales department.

Increase customer satisfaction

An optimized process ensures that products or services are delivered reliably and within the promised timelines. Additionally, a better understanding and management of processes allow for more efficient identification and response to customer needs and expectations. An improved customer experience fosters loyalty, thereby contributing to the growth of the business.
In summary, process optimization is a powerful lever to enhance the quality, efficiency, and profitability of a business, while also improving the experience offered to customers.

Accompanied by our strategists

Kanban, Agile, Kaizen, and Lean methods by certified specialists

Throughout the project, you will be supported by one of our experienced strategists, certified or graduated in process management and optimization. Depending on your team’s familiarity with processes, our strategists will implement methods such as Kanban, Agile/Scrum, Kaizen, or Lean.

Each strategist has a specialization and expertise tailored to your challenges. Therefore, we can support you in areas such as sales, marketing, operations, and human resource management. 

With our proven processes and tools, the project will be managed effectively and efficiently.

Boost your business growth

Opt for a 360 support, from the initial objective to the final implementation of your growth plan!